The Problem
Skills shortages mean employing talented software support staff can be very difficult. But with operating systems software, line-of-business applications and other solutions essential to performance, not having expert support isn't an option. Meanwhile, staff recruitment and training are expensive, there's no guarantee you'll end up with the right people, and valued team members can suddenly leave.
The Solution
BT Engage IT can help - partnering with you to deliver cost-effective access to the best software support in the business. With a range of flexible options available, outsourcing your support to a proven provider with a huge skills base may be one of the best decisions you make. It's a partnership where you remain in control.
- Fast software fault resolution available 24/7
- Strict service level agreements (SLAs)
- Management reporting and regular reviews
- Phone, web access and remote monitoring options
- Trained experts: real people on the phone, with the breadth and depth in skills you need
- Onsite support options available
- Remote control and systems monitoring to pick up and diagnose problems proactively
- Rapid and effective escalation through 1st, 2nd, 3rd and 4th line support
- Software administration and configuration support options
- Fully tailored support packages for bespoke line-of-business and collaborative solutions
A Microsoft Gold Partner and Premier Support Partner, we have proven skills in supporting Microsoft plus the fastest access to Microsoft's knowledge base covering all its products
The Support Centre is just one aspect of our complete range of Managed Services.
The Benefit
Compared to sourcing and managing resources in-house, the Support Centre can save you time and money, help you close the skills gap and ensure you get the performance and availability your users demand from business-critical applications.
Our Customers
The Support Centre works for leading regional and national organisations.
See for yourself
We'd like to invite you to visit the Support Centre to see how we can help. Simply call 01246 574 000 and ask for the Software Support team or email us.
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