Unified Communications

There are many definitions of Unified Communications. Joining up your communications to improve access to your people and enable them to work collaboratively is our preferred definition. From a technology standpoint, it is the means of integrating disparate communication systems, media, devices and applications to enable this.

Core technology features of a Unified Communications solution can include:

• Presence: know the real time status of all employees, providing the most effective method of first time contact such as Instant messaging - a secure and manageable ad hoc messaging capability

• Unified messaging and voicemail: each user equipped with a single inbox for voicemail, e-mail and fax

• Conferencing: the capability to host virtual meetings using voice, video, text and other media for planned or real-time ad hoc collaboration

• Endpoints: each user equipped with the most appropriate device for their location, situation and purpose