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We provide a flexible modular approach to system management,
ranging from single system management to a complete IT infrastructure
managed service, maintaining the operational efficiency and
reliability of your IS architecture within a defined services
delivery framework.
You can outsource as little or as much of your IT management
as needed, either on a selective or progressive basis. Our
advanced consultancy skills set us apart from traditional
managed service providers. As a leading Microsoft and Cisco
Gold partner, BT Engage IT provide you with an
effective lifecycle approach to outsourcing, ensuring the
benefits of new technologies are evaluated as an integrated
consultative review process, identifying when your IT environment
should be enhanced to improve business operations.
| Service Desk & Client Management |
Providing end users with a single focal point
to raise requirements or issues. Our advanced remote support systems
ensure users are provided with a highly responsive and efficient service
wherever they are. Integration with field based services for desk-side
assistance and proactive outbound communications ensure clients are
regularly informed of progress on any escalation. 3rd party contracted
support service relationships can be efficiently managed as part of
a client request, delivering a seamless service delivery model to
end users. |
| Systems Management |
Full system administration service for configuration
management, system processes maintenance, availability and performance
monitoring of key systems, maintaining system availability and operational
effectiveness |
| Application Management |
Support and administration of business applications,
integrating operating system, back office application and line of
business solution skill sets within a single service delivery framework. |
| Managed Network Services |
Management of IP communications infrastructure,
in line with a guaranteed service level response. We deliver a modular
approach from fault, utilisation & performance network monitoring
services to identify network service trends, through to a full outsourced
management service for proactive configuration, security and QoS management. |
| IP Telephony Management |
Our expertise in advanced IPT, network & collaboration
systems, means BT Engage IT is ideally suited to maintain both your voice
servers and associated application services, such as unified messaging,
contact centres and video conferencing. |
| Managed Security Services |
Management & support of security systems requires
particular emphasis on policy as well as system management. Our inclusive
approach to developing a security policy framework coupled with active
security monitoring and high skilled system management services provides
a partnership approach to delivering a reliable enterprise security
framework.. |
| Software Patch Management |
Maintain system security and reliability, ensuring
systems are continually updated under change control with all vendor
critical software updates. |
| Configuration Backup Management |
Remote automated storage of system or network
device configurations.. |
| Inventory Management |
Regular auditing of IT systems and deployed software
assets. |
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