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BT Engage IT delivers automated and proactive
system, application availability and performance monitoring
services, enabling you to outsource key monitoring activities
that are often time consuming and inefficient for in-house
staff to manage.
24/7 coverage ensures availability and performance of critical
systems while application processes are maintained in an optimum
manner; with fault detection, performance bottlenecks, software
updates and application process failures are detected at the
earliest opportunity.
Consequently, you can improve the efficiency and reliability
of your IT infrastructure and services while reducing the
costs of existing operations.
| Fault Monitoring |
Automated detection of system failure
events ensuring system uptime is optimised. |
| Operation Monitoring |
Proactive monitoring of key system
resources either on a continuous or investigation basis,
identifying performance bottlenecks when key resource
thresholds are exceeded, such as CPU, hard disk or memory. |
| Application Availability |
Access, content or process based monitoring
of key business applications, ensuring any disruption
of service is detected, and where possible automatically
corrected at the application layer. |
| Anti-Virus Management |
Provides regular monitoring of critical
systems to confirm virus pattern updates are correctly
downloaded; ensuring any update failure is detected. |
| Data Backup Monitoring |
BT Engage IT analyses backup confirmation
routines and alert procedures investigating any events
where a successful backup is not confirmed, minimising
the risk of losing essential system data. |
| Network Monitoring |
Continuous monitoring of your network
communications infrastructure, automatically detecting
network device or link failures, ensuring the best possible
response to network failure events, whilst measuring overall
network utilisation to collate usage trends. |
System Security Vulnerability
Updates |
Deployment of the latest security
vulnerability hot fixes or patches to server operating
systems such as Microsoft Windows Server. |
| System Administration |
Full system administration services
to manage the configuration of server hardware and general
release software deployed and
supported by BT Engage IT . |
| User Account Administration |
The system configuration administration
service may be complemented with full user account management. |
Network Device
Configuration Backup |
An automated service whereby archive
copies of configuration files are stored ensuring that
a network device can be recovered following a
serious failure event. Periodic scanning of devices detects
and captures future changes. |
System Backup Failure
Monitoring |
Backup monitoring - identification
when a failure may have occurred, thus minimising the
risk of losing essential customer data. |
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