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As companies merge, businesses grow and geographic
location no longer becomes a barrier to working, the ongoing
management of Devices (laptops/desktops, PDA's, and Smartphones)
and the applications residing on them becomes an ever increasing
problem for the IT Department. Further compounded by refresh
programmes, licence management and the ongoing security of
the above and it is easy to see how over 70% of an typical
IT budget is spent on support and maintenance.
BT Engage IT use a combination of applications
which look to utilise those tools already present in many
of the core applications that customers have already invested
in (such as Active Directory, Exchange, Windows XP/Vista,
Mobile 6 devices etc). These tools allow proactive planning
and support for IT departments in the form of the following
functionality:
• Remote Server/Device Configuration Management & Control
from a single location
• Estate asset management and planning
• Simplified automation of remote agent deployment
• User/Device quarantining for secure network access and control
for external users
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