The need for highly secure, reliable and cost-effective IT
solutions is increasingly important, especially for mission-critical
solutions that require distributed consumer or business user
access. To address this, BT Engage IT Managed Hosting
has been developed for customers who require a fully managed
solution for their line of business applications. We focus
on delivering market-leading high availability services, whether
this is for a key revenue generating business service or to
centrally locate essential infrastructure in a data centre
environment.
Our depth of technical expertise in IT systems, business
applications, networking technologies and systems management
provides integrated end-to-end solutions for delivering IT
services - not only within the hosting centre but throughout
an organisation's IT infrastructure.
The BT Engage IT Managed Hosting offering caters
for a wide variety of business needs ranging from a single
business application through to a complete IT & IP Telephony
managed infrastructure, integrated with field based and on-site
BT Engage IT support services for complete service
provision.
Core hosting services:
• System Fault Monitoring
• System Operation Monitoring
• Break-Fix Maintenance
Service options include:
• Remote Fault and Operation Monitoring
• System Administration
• Application Monitoring
• User Account Administration
• Anti-Virus Update Monitoring
• Service Level Reporting
• Network Device Configuration Backup
• System Security Vulnerability Updates
BT Engage IT Hosting Centre
The BT Engage IT Hosting Centre provides a secure,
environmentally controlled and protected facility able to
run any business application or service. The hosting centre
has a redundant network architecture enabling the provision
of solutions with no single point of failure.
• 24 x 7 access to server, network and application support
specialists
• 24 x 7 building security surveillance
• 24 x 7 network and equipment monitoring with integrated
alert management
• Fully redundant network architecture
• Fully redundant power management
• Fully redundant air conditioning system
• Early warning fire detection & suppression
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