When mobile workers experience laptop failures can your business accept the loss of productivity caused by downtime?

We’re all aware that the increase in workforce mobility over recent times has brought considerable benefits in efficiency for businesses.  But what happens when the mobile worker’s laptop fails?  How much productivity is lost waiting for a repair or fully configured replacement to be delivered?  How many missed opportunities for your business when the typical turn-round times for replacement systems is usually measured in days and not hours? 

It’s often easier for an outsourced organization that is geared up to provide 24 x 365 support to improve on those turn-round times.  BT Engage IT can help.  We have proven solutions that provide fully configured and operational replacement systems to UK-based mobile workers within 4 hours, thereby allowing your staff and colleagues to meet those tight deadlines through reduced downtime.

BT Engage IT offer a compelling solution to enable organisations to 'do what they do best' and partner with a leading IT services business to optimise their workforce effectiveness:

• ISO/IEC 20000 accreditation
• Remove in-house supports costs with our UK wide field engineer teams and support infrastructure
• Approved support partner for all tier 1 manufacturers
• Ability to leverage manufacturer’s warranty provision to reduce customer support costs
• Flexible hours of cover from standard office hours to full 24 x 365
• Tailored service level agreements to meet your specific business requirements
• Responsive support operation and access to an ITIL compliant support desk
• Maximise the availability of your IT estate

The practice of managed IT outsourcing is increasing in the current economic climate as firms look to maximise their profits.  Gartner has predicted managed IT services spending will increase by 9.5 per cent in 2008, with this set to continue into 2009.

Want to know more?
Please email us to arrange a free ½ day Viability Assessment to review your business needs and discuss the various elements of the service we can provide in more detail at marketing.campaign@btengageit.com

*based on annual savings of typical Laptop mobile user estate of 1000

Managed Services Solutions from BT Engage IT

Technology management is focused on generating the best return on the investments made to date.

These assets include both the physical infrastructure and applications, but also the way in which they are configured and the people that configured them.

With over 30 years experience, we deliver 24/7 nationwide coverage, delivering guaranteed levels of performance as a trusted extension of our clients’ IT team.

We can support customers with a range of managed services to simplify and maximise their IT function.

About BT Engage IT

BT Engage IT provides businesses with access to one of the most comprehensive IT services portfolios in the market. Additionally, as part of the BT Group, we are able to offer a truly integrated suite of IT services to assist in the advice, design, deployment and support of IT requirements to meet clients’ business needs.

Our insight and capabilities enable clients to leverage and grow their businesses in an increasingly complex and dynamic market.

Our organisation employs over 900 staff, with 70 professional services consultants, 72 accredited Microsoft engineers and over 300 field engineers. With over 2900 billing customers we also ensure best practice throughout the business and meet the British Standards Institution (BSi) international BS ISO IEC 20000 (Information Technology Service Management) certifications.

Our goal is to make our customers' lives easier and simpler. In part, this is achieved by employing talented people and ensuring a flexible, collaborative approach to delivery - maximising value is at the heart of everything we do.

With over 30 years experience, our success is founded on four factors: proven expertise; the highest level accreditations; breadth of capabilities; and the ability to provide high value/low risk advanced technology.